As a valued client of Delilah, or someone yet to experience us, please take the time to read through the information regarding an appointment you had scheduled with us over lockdown (our 6th one!)
We were looking forward to seeing you!
When lockdowns seemed a one-off occurrence, we were working extra days on top of our full time hours to try and reschedule everyone’s missed appointments. This type of plan is unsustainable for us long term, as working 50+ hour weeks is having a negative impact on staff and the space in general, as we seem to be locking down monthly, which equates to a perpetuating cycle of extended hours, lockdowns and burnout.
We have placed you on a priority list and you will be contacted when appointments become available.
If you have made future bookings that don’t fall into a lockdown period, rest assured they still stand. We ask that if you have future bookings with us and are able, please consider waiting until your next scheduled visit to have your hair done.
We unfortunately have had to cancel your appointment, but we encourage you to keep checking online for spaces that become available once the lockdown ends.
If you are a new client and have paid a deposit via Paypal, it has been refunded back to you. If you have paid a deposit via phone, please send your BSB and account number via email to firstname.lastname@example.org and your deposit will be promptly refunded.
Returning clients with a deposit. It has been added as a credit to your account. If you would prefer it be refunded, please get in touch via email and we will promptly return it for you.
Please keep an eye out on our online booking system and our social channels for cancellations that pop up at the last minute. There will be a lot of movement with appointments in the days and weeks ahead, which means you may be able to snap up an appointment online again!
If you have any questions please don’t hesitate to get in touch with me via email email@example.com
All the best and my sincerest apologies once again.
Mr.D – Owner @ Delilah Hair Studio.