Cancellation Policy
A LITTLE NOTE ABOUT CANCELLATIONS
Our cancellation policy exists to protect the time, work and costs involved in running our salon. When an appointment is booked, we reserve that time specifically for you, which means we often turn other clients away from that space.
The cancellation policy is not a punishment. It simply helps us cover the costs of holding appointments, paying our team and running the salon when a booking is cancelled or missed at short notice.
OUR 48-HOUR CANCELLATION POLICY
We require at least 48 hours’ notice if you need to cancel or change your appointment.
A $70 deposit is required to secure your appointment.
IF YOU CANCEL MORE THAN 48 HOURS BEFORE YOUR APPOINTMENT:
- If you booked through our website, your $70 deposit will be refunded.
- If you booked by phone and paid your deposit over the phone, your $70 deposit is transferable to your next appointment, but is not refundable.
IF YOU CANCEL WITHIN 48 HOURS OF YOUR APPOINTMENT:
Your $70 deposit will be retained to cover the time we have reserved for you.
However, if we are able to fill your appointment with another client, we will happily carry your $70 deposit over to your next appointment. The deposit remains non-refundable.
LATE ARRIVALS
Please arrive on time for your appointment. Our services are carefully scheduled, and arriving late can mean we no longer have enough time to safely or properly complete your service.
If you arrive too late and we are unable to fulfil your appointment, this will be treated as a late cancellation and your $70 deposit will be forfeited.
NO-SHOWS
If you don’t attend your appointment and haven’t contacted us, your $70 deposit will be forfeited.
OUTSTANDING CANCELLATION FEES
If a cancellation or no-show results in an outstanding fee that has not been paid, we kindly ask that this is settled before making another appointment with us.
We really value our clients and would always rather have you back in the salon than have an awkward conversation about an unpaid fee. This policy simply ensures that any outstanding costs are taken care of before we reserve another appointment for you.
If something unexpected has happened, please get in touch with us. We’re always happy to have a conversation and work out the best way forward.
Thank you for understanding and respecting our time, our team and the other clients who would love to get into the salon.