I am usually quite apprehensive and weary of going to hairdressers as a lot of them can feel intimidating, overconfident and I’m an easily uncomfortable and anxious person. I was so nervous for my appointment, because I didn’t know what it would be like but also I was worried my hair was too heat damaged to get a decent result, I was concerned they’d chop too much off or wouldn’t understand what I needed, as I didn’t really know what I was after either, I just knew what I didn’t want. From the moment I entered I was greeted immediately and told to take a seat. The owner even greeted me when walking past which made me feel welcome and valued. As I was waiting I was watching a hairdresser do another customers hair and it looked so beautiful which was reassuring for me. To my luck, the same hair dresser, Chloe, was the one I was booked with. She was so warm, relaxed and friendly that I immediately felt at ease and relieved. She helped me get to the bottom of what I was after, and was so thorough and detailed in her consultation. I really felt like we were on the same page. I must say she did under-promise and definitely over-delivered. I was so relieved at my results. She explained the right home care for me and how to use them not in a generic way but in accordance with my day to day life and routine. She answered every question I had before I even had to ask and was somehow super detailed while still keeping things simple and clear to understand. Her energy was secure, reassuring and competent while still being light hearted and friendly. I also loved how in consultation she kind of gave me a bit of a contingency plan if things didn’t go as we hoped, this put me at so much ease before any cutting even started which I so appreciate because I could then just relax and enjoy my appointment - including all the best bits that come with a hair appt like the hair wash, scalp massage and beautiful coffee. A bonus is there was plenty of free parking right out front, perfect for high anxiety customers. I’ll definitely be back. Thank you Chloe!